Global Business Services | Lean Consulting ServicesGlobal Business Services | Lean Consulting Services

Global Business Services

Strengthen your business services by refining processes, boosting quality, and leveraging lean tools to address the dynamic requirements of business units

The Business Services Centers’ value proposition initially focused on cost synergies and resource centralization. In recent years, these services have become more and more relevant to the business units through learning and implementing a partnership mindset. This need to improve quality, cost, and service level is common to areas such as IT, Human Resources, Legal, and Finance, among others.

This is the outlook of challenges that the coming years will bring to this sector: ensure the most talented people deliver the best, fastest, most efficient solutions, perfectly adapted to the needs of the business units.

Want to make your services more efficient and agile?

How we can help

Reduce Process Variability

Identify critical processes that affect the team performance, define visual standards for critical processes, and create a training and skills matrix evaluation routine.

Eliminate Errors to Improve Quality

Implement an Auto-Quality Matrix to detect quality problems and define tools and processes to avoid producing non-quality information or passing the error to the next task.

Solve Repetitive Problems

Develop a root-cause analysis mindset.

Optimize Talent Management

Implement daily routines to sustain improvements, improve training processes, and implement an agile organization.

Shorten process Lead Times

Improve internal response time by adopting a new paradigm, from resource efficiency to flow efficiency.

Go Digital

Go Digital by combining the toolboxes of automation, digital information, and analytics to exploit the value of data and boost a competitive edge.

Leverage Lean Six Sigma Techniques

Implement Lean Six Sigma Techniques in your strategy to eliminate waste, reduce variation, drive quality, enhance operational performance, and bolster bottom-line results.

Identify critical processes that affect the team performance, define visual standards for critical processes, and create a training and skills matrix evaluation routine.

Implement an Auto-Quality Matrix to detect quality problems and define tools and processes to avoid producing non-quality information or passing the error to the next task.

Develop a root-cause analysis mindset.

Implement daily routines to sustain improvements, improve training processes, and implement an agile organization.

Improve internal response time by adopting a new paradigm, from resource efficiency to flow efficiency.

Go Digital by combining the toolboxes of automation, digital information, and analytics to exploit the value of data and boost a competitive edge.

Implement Lean Six Sigma Techniques in your strategy to eliminate waste, reduce variation, drive quality, enhance operational performance, and bolster bottom-line results.

Impact

20 to 30%

Average service level increase

30 to 40%

Average operational costs reduction

25 to 40%

Average process lead-time reduction

Do you want to learn more about Lean tools for increasing the efficiency of corporate teams?

Check out our customized training program to develop OTE (Overall Team Efficiency) measurement and improvement skills

Our Approach

The KAIZEN™ approach begins with an end-to-end analysis. This analysis leads to a customized solution design and implementation plan. The contribution of the teams is critical to the success of any Lean journey. We organize our customers’ teams to break functional silos and develop continuous improvement skills.

KAIZEN Institute's process roadmap with six numbered steps interconnected in a sequential flow. Step 1: Preparation. Step 2: Current state analysis, Step 3: On-the-job training. Step 4: Vision design. Step 5: ROI Calculation, and Step 6: Implementation Roadmap.
KAIZEN Institute's process roadmap with six numbered steps interconnected in a sequential flow. Step 1: Preparation. Step 2: Current state analysis, Step 3: On-the-job training. Step 4: Vision design. Step 5: ROI Calculation, and Step 6: Implementation Roadmap.

We support our clients in implementing the initiative’s plan, ensuring set objectives are met.

Ready to start?

Find out what are the key opportunities in your processes by conducting a diagnosis workshop.

Change Management

Kaizen Institute’s approach is practical, pragmatic, and collaborative. We work with our customers in their Gemba – where the action takes place – and observe the opportunities first-hand.

Our experts combine deep expertise with refined analytical and problem-solving skills, bringing an external and fact-based perspective to the industry’s challenges and opportunities.

Want to get more insights?

We create customized solutions for every business area

Kaizen Institute works directly with the client teams, ​with a “Hands On” and “Teaching by Doing” approach​