Accelerating Retail with KAIZEN™

Shopping is no longer seen as a simple transactional activity. Customers are demanding the right product, at the right time via a seamless, personalised, even experiential shopping experience more than ever before.

Retail has witnessed the increased intensity of business trends, including digitalisation, omnichannel, customer-centricity, convenience, immediacy and sustainability.

Pressure is mounting for retail operators to accelerate the whole supply chain in response to consumers’ increasing demands.

At Kaizen Institute, we work side-by-side with retailers from all sectors to accelerate the business. We guarantee that the best products, services, and experiences are delivered to the customers, in the fastest, most efficient, profitable and sustainable way.


Insights

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Solutions

  • Outline a Customer-Centric strategy, providing your clients with a seamless and omnichannel customer journey. Create a Personalised Marketing approach, delivering a custom one-to-one experience that turns customers into brand ambassadors.
  • Redesign the Supply Chain to build a network that enables order fulfilment with high service level and profitability. Bring agility into fulfilment Operations through scenario planning, team multiskilling and standard operations.
  • Give store teams more time to support the customer through optimised in-store Operations, efficient layout design and reduced stocks.
  • Boost Sales by providing teams with the right tools to improve conversion, satisfaction and customer loyalty.
  • Go Digital, combining the toolboxes of automation, digital marketing and analytics solutions.

Want to measure your readiness?

Run the self-assessment to find your business excellence level.


Case Studies

See how we have helped retailers achieve cost savings and business growth:


Change Management

Kaizen Institute's approach is practical, pragmatic and collaborative. We work with our customers, in their gemba - where the action takes place - and observe the opportunities first-hand. By implementing innovative solutions through KAIZEN™ Events, we leverage the key performance indicators.

We can help you define and refine your Strategy and develop the Leadership capabilities you need to execute on your breakthrough initiatives.

The contribution of the teams is key for the success of any Cultural Transformation. We organise our customers' teams to break functional silos and develop continuous improvement skills.

Our experts combine deep expertise in process manufacturing with refined analytical and problem solving skills, bringing an external and fact-based perspective to industry's challenges and opportunities.

Ready to start?

Find out what the key opportunities in your processes are, by conducting a diagnosis workshop.

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