Shopping is no longer seen as a simple transactional activity. Customers are now demanding the right product, at the right time via a seamless, even experiential, shopping experience. The pressure is mounting for retailers to operate with the same service level across all channels while delivering a conscientious ethos of sustainability.

In this report, we compile an industry overview and insights on how retailers can integrate different business models that will ensure end-to-end value chain improvements, drive profitable growth, maximise innovation and reallocate costs. Accelerating the retail business means getting the best products, services and experiences to the customers, in the fastest, most efficient, profitable and sustainable way