To develop a culture of transparency and empower people, organisations must move from an unstructured 'firefighting' approach to an improvement-oriented approach. This requires a change in behaviour at all levels of the organisation, which should start by making problems visual using data support, followed by training processes and structured problem-solving techniques.

Learn about the successful case of the cultural transformation of an industrial group that had been investing heavily in infrastructure, industrial equipment, quality systems, and brand development, and felt it had neglected its human capital. With the implementation of a company-wide development and training plan, there were improvements, not only with regards to culture, but also in terms of KPIs, such as an increase in overall efficiency, waste reduction and lower stock levels.