Benchmarks & Client Cases
Inpatient Circuit Optimisation in Healthcare
The Challenge
Problem
• Low Operating Room occupancy: 68%
• High percentage of errors in Surgery Proposals: 84%
• High process Lead Time from consultation to surgery: 13 days
Root Causes
• Excessive information intake during admission
• Multiple communication channels and tools used by different teams
• Lack of standard process for creation of surgery proposals
• Absence of evaluation metrics and targets to monitor patient satisfaction and process Lead Time
The Solution
• Daily Management of proposals to be created followed by their updated process Lead Time
• Digitalisation of administrative information intake to improve customer experience and reduce information handling
• Standard for creation of Surgery Proposals to decrease errors and eliminate redundant tasks
• Creation of flow in patient movement through the development of a pre-OR area and elimination of room occupancy by pre-surgery patients
The Results
The project generated annual savings of £3.5 million.
Customer Satisfaction
Customer satisfaction increased by 25%
Billing Value on hold
Billing value on hold reduced by 71%
Errors in Surgery Proposals
Number of errors in surgery proposals reduced by 68%
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