Problem

• Customers wait long periods of time before they are approached by a salesman (ex: collection of products in the warehouse)

• Customers are “left alone” in the store during logistics processes

• Excessive time to find products requested

Root Causes

• Salespeople do not proactively approach the potential customers in the store

• The selling acting guide is not strictly followed, resulting in several different approaches

• Many inventory items not labelled or labelled with poor visual management

• High volume product returns to the warehouse due to overstocking of the stores