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4 Obstacles Affecting Business Services Performance

Finance, human resources, customer support and legal teams are facing unique challenges that may prevent them from acting as a leverage for the performance of the business units. Impacted by talent management issues, cost savings pressures, and the need to deliver an increasingly better internal customer experience, these teams are often challenged to overcome important obstacles on the journey to improve operational performance.

Traditionally these challenges are related to:

  • Focusing only on resource efficiency and underestimating the power of flow efficiency to reduce Lead Time and meet customer expectations
  • Automating and digitalizing processes before analysing their embedded waste
  • Believing that a centralized process is an optimized process, and neglecting the impact that variability has on the teams’ work
  • Managing an increasing employee turnover that affects overall team productivity.

#business services #administration and service

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